ANALYSIS OF THE TICKETS TERMINAL OF KADUNA RAILWAY STATION: A QUEUING THEORY APPROACH

Abstract

Queues are formed when different people require similar services, especially in the same place and at the same time interval. In this work, an analysis of the ticket terminal of Kaduna train station is carried out using Queuing theory. A single line multiple servers model for the system is developed and primary data were obtained from observation for the analysis. Results from the
analysis shows that increasing the number of servers in the ticket terminal causes a decrease in the average waiting time of passengers in queue as well as in the system, thereby increasing passenger’s satisfaction